At Valentina Rivera Madrid, we believe in pieces that last. If your bag ever needs attention, our repair service is here to restore it to its original condition.

What We Repair

• Zippers. Replacement or adjustment of zip pulls, sliders, and tracks.
• Handles and straps. Repair or replacement of handles, shoulder straps, and attachment points.
• Stitching. Re-stitching of seams and reinforcement of stress points.
• Hardware. Repair or replacement of buckles, rings, clasps, and feet.

Guarantee

All Valentina Rivera Madrid bags include a one-year guarantee on hardware, covering manufacturing defects in buckles, rings, clasps, and feet. This guarantee does not cover damage resulting from normal wear and use.

Repairs not covered by the guarantee are quoted individually based on the type of work required. We will always confirm the cost with you before proceeding.

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How It Works

To request a repair, send us an email at info@valentinariveramadrid.com with the following information:

• Your order number or the name and email used at the time of purchase.
• A brief description of the issue.
• A photo or short video showing the affected area.

Once we have reviewed your request, we will get back to you within 48 hours with the next steps.