Terms of service
Introduction
This contractual document will govern the General Conditions for purchasing products (hereinafter, "Conditions") through the website www.valentinariveramadrid.com, property of INVERSIONES GISRIVE S.L. under the trademark of VALENTINA RIVERA, hereinafter, SELLER, whose contact information also appears in the Legal Notice of this Website.
These Conditions will remain published on the website at the disposal of the USER to reproduce them and save them as confirmation of the contract, and may be modified at any time by INVERSIONES GISRIVE S.L.. It is the USER's responsibility to read them periodically, since those that are in force in the country will be applicable. time of placing orders. INVERSIONES GISRIVE S.L. will archive the electronic document where the purchase is formalized and will have it available to the USER in case the USER requests it.
The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document means that the USER:
You've read, you understand and you're agree with this text.
It is a person with sufficient capacity to hire.
Assume all obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the SELLER's website.
The SELLER informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously purchased from the modification.
Identity of the contracting parties
On the one hand, the products contracted by the USER are INVERSIONES GISRIVE S.L., with registered office at C/ Principe de Vergara 111 Duplicado 1ºD, 28002, Madrid, España, NIF B87864377 and with a customer service telephone number 613 513 630.
And on the other hand, the USER, responsible for the veracity of the personal data provided to the SELLER.
Object of the contract
The purpose of this contract is to regulate the contractual sales relationship born between the SELLER and the USER at the time the USER accepts the corresponding box during the online contracting process.
The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.
Data rectification
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email info@valentinariveramadrid.com so that INVERSIONES GISRIVE S.L. correct them as soon as possible.
The USER may keep their data updated by accessing their user account.
Hiring procedure
The USER, in order to access the products or services offered by the SELLER, must be of legal age or an emancipated minor. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), relating to the protection of personal and detailed data in the Legal Notice and Privacy Policy of this website.
The USER will select a username and password, agreeing to make diligent use of them and not to make them available to third parties, as well as to notify the SELLER of any loss or theft thereof or possible access by an unauthorized third party. , so that it proceeds to immediate blocking.
Once the user account has been created, you are informed that in accordance with the requirements of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:
1. GENERAL CONTRACTING CLAUSES
Unless specifically stipulated in writing, placing an order with the SELLER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the SELLER if it has not been expressly accepted in advance and in writing by the SELLER.
2. SHIPPING AND DELIVERY OF ORDERS
The SELLER will not send any order until it has verified that payment has been made.
Shipments of merchandise will usually be made by COURIER (GLS) nationally, (UPS and USPS) U.S. and (FEDEX) internationally, according to the destination freely designated by the USER.
Shipping will be made once the availability of the merchandise has been confirmed and payment for the order has been verified.
Shipping:
-
Spain: 2–3 business days
-
Colombia: 2–4 business days (shipped from Bogotá or Spain)
-
USA: 2–6 business days (shipped from Orlando or Madrid)
-
Europe: 4–6 business days
-
Rest of the world: 4–10 business days
Failure to execute the remote contract
If the contract cannot be executed because the contracted product or service is not available within the expected period, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without resulting in any liability for damages attributable to the SELLER.
The SELLER will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER is false, inaccurate or incomplete.
The delivery will be considered made when the carrier has made the products available to the USER and the USER, or his or her delegate, has signed the delivery receipt document.
The SELLER will respond to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, by means of a simple statement, demand that said lack of conformity be corrected, the price reduced or the contract terminated.
It is the USER's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.
3. RIGHT OF WITHDRAWAL
The USER has a period of 28 calendar days, counted from the date of receipt of the product or from the conclusion of the purchase and sale contract if it were a provision of a service, to exercise the right of withdrawal, regulated in article 102 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the SELLER does not comply with the duty of information and documentation regarding the right of withdrawal, the period for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.
The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007, and which are listed here.
All returns must be communicated to the SELLER, requesting a return number using the form provided for this purpose, or by email to info@valentinariveramadrid.com, indicating the corresponding invoice or order number.
4. CLAIMS AND ONLINE DISPUTE RESOLUTION
Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made through the following contact options: Telephone: 613 513 630, E-mail: info@valentinariveramadrid.com.
We will gladly respond to you within 24 business hours. Business days from Monday to Friday, not including holidays.
Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two.
This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
Read the return policy please.
5. FORCE MAJEURE
The parties will not incur liability for any failure due to a major cause. Compliance with the obligation will be delayed until the case of force majeure ceases.
6. COMPETITION
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares to have read, know and accept these Conditions in their entirety.
7. GENERALITIES OF THE OFFER
All sales and deliveries made by the PROVIDER will be understood to be subject to these Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of INVERSIONES GISRIVE S.L. or what is stipulated here, will take effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.
8. PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the purchased product.
The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase you can check all the details of the quote online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the purchase total. Prices may change daily while the order is not placed.
Once the order is placed, prices will be maintained whether products are available or not.
When you submitted your order, you automatically received an invoice via email. In case you have accidentally deleted the email, we recommend you contact our customer service through our contact form. We will be happy to send you a copy of the invoice as soon as possible. We care about providing you with a satisfactory shopping experience and we will be happy to help you with anything you need.
For any information about the order, the USER may contact the PROVIDER's customer service telephone number 613 513 630 or via email at the address info@valentinariveramadrid.com.
9. TRANSPORTATION EXPENSES
During the holiday season and high-demand sales periods, your order may take an additional 5 days to arrive.
Please note that we are currently offering an extended returns period during the holiday season. Any order placed between Nov 15th, 2024 and Dec 14th, 2024 will be eligible to be returned until Jan 15th, 2025.
- Spain, Colombia, USA & Canada: FREE
- Europe (EU and affiliated countries): FREE for orders over €140. Under €140: €9.90
- Georgia, Guadeloupe, Guernsey, Jersey, Kosovo, Mayotte, Réunion, Svalbard and Jan Mayen: €19.90
- Rest of the world: €19.90
Import taxes and duties included in the prices. No additional charges upon arrival.
Region - Delivery Time:
• Spain: 2-3 business days
• Colombia: 2-4 business days
• Europe: 4-6 business days
• U.S. and Canada: 4-6 business days
• Rest of the World: 4-7 business days
Important Shipping Information:
Orders will be shipped to the address provided on the purchase form. Please ensure that the details are entered correctly, as no changes to the address will be allowed once the order is confirmed.
10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and allows the following ways to pay for an order:
-Visa
-Mastercard
-Maestro
-Apple pay
-Google pay
-Amazon pay
-Paypal
-Union pay
-Amex
-Shop pay
-Bancontact
-Ideal
The USER may use a discount coupon at the time prior to completing the purchase if it has been received by the PROVIDER.
Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure pages, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.
The sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card or cards is prohibited under the card brand programs.
11. PURCHASE PROCESS
Any product from our catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed.
Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered.
The baskets do not have any administrative connection, it is only a section where a budget can be simulated without any commitment on both parties.
From the basket you can place an order by following the following steps for its correct formalization:
1. - Checking billing information.
2. - Checking the shipping address.
3. - Selection of the payment method.
4. - Place the order (buy). Once the order is processed, the system instantly sends an email to the PROVIDER'S management department and another to the USER's email confirming the placement of the order.
Orders (purchase requests)
Prior to order confirmation, information regarding the status of the order and the approximate shipping and/or delivery date will be provided.
12. DISASSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practices or policies that are applicable to it.
When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to THE PROVIDER.
13. GUARANTEES AND RETURNS
The guarantees will respond to what is regulated in the Title referring to "Guarantees and after-sales services" of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here.
The USER has a period of 28 calendar days from receipt of the order to request a return. Items will only be accepted if they show no signs of use and are returned with all original packaging in perfect condition, exactly as shipped.
Return costs:
Spain and Colombia: FREE
USA: €14
Europe: €20
Rest of the world: Returns not accepted
To initiate a return, contact us via email at info@valentinariveramadrid.com, providing your order number. Our customer care team will guide you through the process.
14. APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. Any controversy that may arise from the provision of the products or services that are the subject of these Conditions will be submitted to the courts and tribunals of the USER's domicile, the place where the obligation is fulfilled or the place where the property is located if it is real estate.